Is my payment data safe with you?

Yes. All payment transactions are securely processed using PCI-DSS compliant payment gateways to protect your personal and payment information.

What payment methods do you accept?

We accept major credit cards, debit cards, and PayPal. Available payment options may vary depending on your location.

How long does shipping take?

Domestic orders typically arrive within 5 business days, while international orders generally arrive within 7–14 business days.

How much does shipping cost?

Shipping charges are calculated at checkout based on your delivery address and selected shipping method.

Do you ship internationally?

Yes. Kiwabi ships to many countries worldwide. Shipping availability depends on your location.

Do your products come with a warranty?

Products are covered against manufacturing defects. Please contact our customer support if you receive a defective item.

Can I return my order?

Returns are accepted only for defective or damaged products. Please contact our customer support team within the eligible return period.

Does Root Vanish Color Shampoo cover gray hair?

Root Vanish Color Shampoo gradually blends away gray hair with regular use while gently cleansing your hair, making it suitable for maintaining natural-looking color between salon visits.

How often should I use Root Vanish Color Shampoo?

For best results, use Root Vanish Color Shampoo regularly according to the product instructions. Consistent use helps maintain gray coverage and healthy-looking hair.

Is Root Vanish suitable for color-treated hair?

Yes. Root Vanish products are formulated to be gentle on color-treated hair while helping maintain vibrant-looking color.

Can men use Root Vanish products?

Yes. Root Vanish products are suitable for both men and women who want a convenient way to blend gray hair.

Will Root Vanish stain my hands or towels?

When used according to the instructions, temporary staining is minimal. Rinse thoroughly after application and use a dark-colored towel if desired.

Is Root Vanish free from ammonia?

Root Vanish is formulated as a gentle hair color solution without the harsh smell commonly associated with permanent ammonia-based hair dyes.

How often should I use Root Beauté Scalp Massage Shampoo?

You can use Root Beauté Scalp Massage Shampoo as part of your regular hair care routine to help keep your scalp clean, refreshed, and healthy.

Can Root Beauté help with dry or itchy scalp?

Root Beauté is formulated to gently cleanse and hydrate the scalp, helping improve overall scalp comfort while supporting healthy hair.

Is Root Beauté suitable for sensitive scalp?

Root Beauté is designed with gentle ingredients suitable for most scalp types. If you have known sensitivities, perform a patch test before use.

Can I use Root Beauté with other hair care products?

Yes. Root Beauté products can generally be incorporated into your existing hair care routine.

How long does it take to see results from the Hair Growth Essence?

Results vary depending on the individual and consistent use. Following the recommended routine provides the best opportunity to support healthier-looking hair.

Can I use the Hair Growth Essence on color-treated hair?

Yes. The Hair Growth Essence is suitable for use on color-treated hair and is designed to support scalp health without affecting hair color.

Can I use shampoo and conditioner every day?

Daily use depends on your hair type and needs. Many people can use a gentle shampoo and conditioner regularly, while others may prefer washing less frequently.

How do I track my order?

Once your order has shipped, you'll receive a confirmation email with tracking information so you can monitor your delivery.

How can I contact Kiwabi customer support?

You can contact our customer support team through the contact page on our website for assistance with orders, products, or returns.

Do Hair Products Really Expire? How to Tell When to Toss Them

Yes, hair care products do expire. While shampoos, conditioners, and styling products don't become unsafe overnight, their ingredients can gradually break down over time. As a product ages, it may become less effective, change in texture or scent, and in some cases increase the risk of scalp irritation or contamination.

Why hair products expire

Hair care products are formulated with cleansers, conditioning agents, preservatives, botanical extracts, and active ingredients that remain stable only for a certain period. Exposure to air, heat, sunlight, and moisture can gradually affect these ingredients, reducing their performance and making the formula less stable.

Most products also include a Period After Opening (PAO) symbol, such as 12M or 24M, which indicates how many months the product is expected to perform well after it has been opened.

How can you tell when it's time to toss a hair product?

Signs that a hair product may have expired include:

An unusual, sour, or rancid smell.
Changes in color or cloudiness.
Separation of ingredients that doesn't mix back together.
A lumpy, watery, or unusually thick texture.
Reduced lather, conditioning, or styling performance.
Scalp irritation or discomfort after use when the product previously caused no issues.

If you notice any of these changes, it's generally best to replace the product.

How can you make hair products last longer?

To help preserve product quality:

Store products in a cool, dry place away from direct sunlight.
Keep lids and caps tightly closed after each use.
Avoid getting excess water inside the container.
Use clean hands or applicators when removing product from jars.
Follow the manufacturer's expiration date or Period After Opening recommendation.

Proper storage helps maintain the stability of the formula and supports consistent performance throughout its intended shelf life.

When to reassess

If a hair product develops an unusual odor, appearance, or texture, or consistently causes irritation after previously working well, discontinue use and replace it. If scalp irritation continues even after switching to a new product, consider consulting a dermatologist to identify other possible causes.

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